The world should focus on reducing the cost of services rather than increasing wealth

Regular readers will know that I’m a fan of the ‘Gross National Happiness’ concept.  One of the core ideas in this is that ever higher levels of wealth don’t lead to increased happiness.  In fact somewhere around $20,000 income per capital is the level at which further income gains don’t lead to further happiness gains.

World GDP in 2010 was estimated to be $62.9 trillion, and with 6.7 billion people on the planet this corresponds to a global average income per capital of $9,200.  Well short of the level required to provide everyone with happiness.  Therefore increased global income should lead to increased global happiness (assuming the gains were well distributed).

The problem though is that doubling global GDP seems a tall order given our current resources and the state of the environment.  What we really need to do is work in the opposite direction: ask the question why is it that $20,000 per head provides for peoples basic needs (healthcare, education, sanitation etc) and what can be done to provide those needs at lower costs?

This reduction in cost should be a goal rather than a focus on increasing wealth.

Posted in Economics | View Comments

Recruiting: Android Lead Developer

Deadline: 10 May, 2011

About this position
Radical Finance is a startup developing next generation Android mobile software applications to help microfinance banks manage their remote field staff.  The two founders have extensive experience in mobile and microfinance and have secured an initial pilot client so now it’s time to start development.

The founders are looking to develop 9 applications in total and are looking for a contractor to develop the first of these with a view to developing all applications if the relationship is successful.

It’s anticipated that if the developer demonstrates their proficiency then a full time job could be offered.

The applicant will be expected to develop the full mobile application as per the specifications, with support on the server side if required.  They will have the flexibility to work from home or from iHub as they see fit, with regular catchup calls with the rest of the team via skype and in person.

About you

  • Proficient in English
  • Good time management and communication skills
  • Relevant Bachelors degree or significant programming experience
  • 1-2 years Java or Android development experience
  • Can demonstrate successfully completed mobile applications, preferably with server side capabilities
  • Some who tests their code as they go, with bonus points for experience with agile development methodologies
  • Familiarity with Ruby on Rails or other server side technologies a plus
  • Familiarity with a distributed version control system like git a plus

Application
If you are interested in the work, please submit to antonyevans@gmail.com by Monday May 2nd.

  • Examples of work you have completed
  • CV
  • Your availability
  • Compensation expectations

Posted in Emerging Markets, Entrepreneurship, Microfinance, Recruiting | View Comments

Free mobile payment platform launches in South Africa

Very interesting news today, Mahala is a free mobile payment platform that recently launched in South Africa. The services promises free mobile payments for the consumer for everything.

The model is actually a freemium model: although it’s always free for the consumer, the service makes it’s money charging merchants and the like when they provide value added services on the platform. At the moment it’s the government whose providing the revenues as they will be using Mahala to distribute welfare payments, ensuring a large uptake of users amongst the unbanked.

It’s not immediately clear to me how they are going to generate enough revenue for the Money-in Money-out centers though, as these commissions are a major component of the cost structure of running a mobile banking operation.

This is a very interesting model, because it attacks what I’ve always seen as one of the major barriers to mobile payments becoming ubiquitous which is their high cost. As we see time and again on the internet free enables a whole raft of innovation so this may be coming soon to South Africa. I’m particularly excited by the potential of this platform to offer consumers a basic savings account.

Congratulations Mahala!!

Posted in Emerging Markets, Entrepreneurship, Mobile Banking | View Comments

Reforming finance: are we being radical enough?

The Clare College distingished lecture in economics this year was given by Adair Turner, the chairman of the FSA. As I went to Clare College and as radical reform of finance is a topic close to my heart I wanted to give some comment on this.

Mr Turner starts by outlining three levels on which we should consider whether reforms have been radical enough:
1) The technical aspects of capital and solvency levels for banks
2) Whether finance has become too large a percentage of the economy, causing inequality of income
3) Whether our ideals and assumptions about the economy have been sufficiently restated

He makes the strong claim that the crisis requires reform on the 3rd and deepest of these levels. That this was fundamentally a crisis of our markets and systems, “that financial market instability and
inefficiency can arise not only because of poor incentives but also because
individuals do not always act in fully rational way”. Reforms to date have thus not been radical enough.

When discussing the technical treatment of bank capital, he introduces the Modigliani and Miller theorem. I think that this is central to the debate, because the interest tax shield on debt creates an incentive for pushing leverage as high as possible, reducing usage of equity finance. This creates a network externality as the social cost of the lower equity buffer is not borne by the institution. Perhaps one radical way to reduce economic instability is to get rid of the interest tax shield?

Slide 4 in his pack seems to illustrate this: increased leverage seems to always come after a period of real growth, not before. His key conclusion – that we will always have instability – is perhaps only true in a world where we always have leverage.

His discussion of inequality and bankers bonuses is interesting. He presents the case that while some of the increase in share of GDP from the FS industry may be justified, much of it is rent extraction in the form of tax avoidance, lack of transparency on pricing, monopolistic market spaces (eg market making) and inducement towards excess trading activities. He concludes that it is likely that financial services provides an increased propensity for rent-seeking activities.

His third section, on the failings of economic theory, essentially makes the point that classical economics, in which participants are rational, led to public policy decisions. What is interesting to me is how well known the limits to classical theory were, eg network externalities of pollution, and yet public policy makers still went down this route. This is a central problem where the ‘reasonably’ intelligent attempt to monitor and control the strongly intelligent, and shows how a little bit of knowledge can be a dangerous thing.

The full speech and his slides can be found here:
http://www.fsa.gov.uk/pages/Library/Communication/Speeches/2011/0218_at.shtml

Posted in Economics | View Comments

Lets see currency experimentation

We take it for granted that the pounds and dollars we spend are the only types of currency. But why is this the case? Why should governments maintain a monopoly on creating currencies?

Alternative currencies have been around for a while. We have time based currencies, local exchange schemes etc etc. So far all of these have been small scale experiments – though some have survived for many years. Maybe though it’s time to beef these up? Doesn’t the mobile phone provide the ultimate touchpoint for a digital wallet? I can imagine a future where all of us routinely carry around multiple currencies on our phones, using the most appropriate one at the time.

Perhaps your local corner shop could accept payment with gold. Or a local currency could be created which ensures that money spent stays in the local economy. Or maybe shops create their own currencies to reward loyal customers. There’s plenty of room here for experimentation, lets see it happen.

Posted in Economics, Entrepreneurship, Product Development | View Comments

Payment as communication

Interesting video where Jack Dorsey explains his view of how payment is really about communication. I think this is an exciting idea, and something the mobile money community could think about

Posted in Entrepreneurship, Internet, Product Development | View Comments

Mobile money for MFI’s – a blind alley?

I’m starting to hear reports from Kenya that clients are preferring to repay pay in cash rather than using M-Pesa because they don’t want to pay the fees. The main problem is cost, as mobile money is regulated and maintaining adequate liquidity in the agent network is extremely expensive.

Mobile money is really good for sending money from A to B. It requires that agents are able to disburse funds as well as collect them. Microfinance banks don’t really need this, as generally they don’t need to send funds such long distances (B is typically a branch a few tens of miles away rather than cross country). As I’ve written about before, the pattern of funds is also very different, with microfinance clients making large, infrequent withdrawals (either of savings or loan disbursals) and making multiple, small deposits to build up those balances.

It’s already established that the distance clients are willing to travel is related to the size of the transaction, so what is required for microfinance is a capillary network to receive funds, with a lower capillarity on the funds disbursal (as clients will travel further for this transaction). This is a markedly different pattern to mobile money.

Where mobile money is useful for MFI’s is the real-time nature of tracking payments, however I’m wondering if a simpler, less regulated and cheaper, solution could do the job?

Posted in Emerging Markets, Microfinance, Mobile Banking | View Comments

4th BarCampBank London

Enjoyed the 4th BarCampBank London event today. Thanks to the sponsors NESTA, BullionVault and Hyperion Consulting for the support.

This was the first BarCampBank London held on a weekday as opposed to on the weekend. There were notably fewer ‘creative’ types in attendance this time, perhaps because they actually have work to be getting on with or perhaps different marketing channels were effective. Still it was good to see old friends and there was a great attendance from founders and CEO’s of FS startups, including those from Scred, Zopa, Seeders, Kublax, Abundance and FriendsClear, and there were lots of representatives from the blogsphere, the major UK banks, the third sector and even a couple from the government.

I went to four sessions:

Crowdfunding: We were introduced to Cancer Research’s new crowdfunding platform “My Projects” http://myprojects.cancerresearchuk.org/. They have had great success with the platform which collects funds at a lower cost than traditional channels and from a broader, younger demographic than that which the charity usually has. The funding is displacement funding though which means that the project is guaranteed funding even if the goals are not met – it means the money goes to other projects. I find this frustrating as it means the site is just a front end marketing tool and I think it lacks transparancy. Kiva already got into hot water in the blogsphere for this type of funding and I think other crowd funding sites need to be careful with this. The underlying issue is whether the site is using experts for selecting which projects are funded or is letting the crowd speak. Given the complexity of medical research I understand the need for using experts like this, but I think other people should really let the crowd decide. There was also sad news from Abundance, who are trying to crowdsource wind-farm projects, who announced that they were having challenges with the FSA. Because the UK regulatory environment is being redesigned they are not considering applications for new services. Two other start-ups at the event reported the same issues. The new regulatory structure won’t be in place for another year and a half so I hope someone there gets more progressive in the meantime or its a sad time for financial services innovation.
I then shot over to catch the end of the near-field communication discussion. Consensus from the group was that NFC doesn’t make much difference in and of itself – its the services and business processes where you need to innovate.

In the afternoon we discussed some of the challenges around developing new financial platforms. We were privileged to have one of the inventors of M-Pesa talk to us, he emphasised the importance of understanding your customer’s needs and marketing directly to them and making sure that you have built all the right incentives into the system. Then we heard about Qiwi – an automated network of cash-in cash-out points in Russia. The system seems to be working very well, though it sounds expensive for a franshisee to setup their business and 7% is quite a high cost to serve. Most interesting question raised: “At what point does a major bank allow themselves to become a dumb pipe and let others innovate on top of their service?” – I’m hoping Bank Simple is working on that.

The final session discussed some of the challenges to scaling financial services start-ups. Everyone agreed that regulation was tough but that it was important to get legal before starting to scale – Prospers approach in the US has antagonised their regulators and may kill the whole industry as they can no longer influence the way their products can be serviced. The second major issue is trust in your brand: three ways to improve this a) piggy back on an existing brand (eg Powered By) b) be incredibly open and transparent with your users c) be radically different to the others. Finally it’s important to make sure that your value proposition makes economic sense, and we discussed a few start-ups which had struggled because they got funding too early before they had done this and therefore got stuck in a bad track.

Thank’s to everyone who came, it was a great turnout. Am sure I missed many other interesting discussions as we had five sessions in parallel – a barcampbank record I think!! It was so successful I think we’ll only have to wait six months till the next one

Posted in BarCampBank, Entrepreneurship, Internet, Product Development | View Comments

Android phones drop below $100

Something exciting happened today, I got a skype message from one of my friends in Kenya – he had just bought himself an Android phone for $84. The Huawei Ideos to be precise, which has low end specs (as you would expect) but still runs Android 2.2. He paid 8,500 KSH with 2,000 KSH in airtime credits, meaning a net price of only 6,500 KSH.

I’ve long believed that $100 is the magic number at which those with low incomes but a suitable need can afford to buy the phone (maybe with a little financing help to spread the cost out a little). I’d been watching the developments around Broadcom’s BCM2157 chipset, expecting phones to come out later this year at this price point, but this blew me out of the water as its a good six months ahead of the schedule.

I think the next 5-10 years are going to be exciting times as literally billions of people get connected to a digital existence and all the productivity benefits which that should bring.

Posted in Emerging Markets, Internet | View Comments

The difference between microfinance and retail banking

When I first went to Africa to work in Microfinance I remember being told by a rather snooty donor lady from Washington that I had no place being there because microfinance was different to retail banking so my experience was usefulness. Of course she had flown business class and was staying in the best hotel in town so culturally we were on opposite sides of the table – I believe in flying economy and living cheap. So the first difference is the different attitudes between business expenses, MFI’s donors sometimes still fly business whereas most retail banks have moved to economy cost cutting measures.

My instinct at the time was that she was being protectionist. Both MFI’s and retail banks are structurally very similar – they operate through branches and take on liabilities in the form of wholesale debt or retail deposits and make money on the spread lending this out at a higher rate, with a capital cushion to guard against losses.

Where they fundamentally are different is in the way which risk works. In traditional retail banking maybe 80% of the risk comes from the client: how much debt does he have, can he afford to repay, is he willing and organised to repay, what collateral do we have etc. In microfinance 80% of the risk comes from the process, everything you change in the process has a knock on effect on the risk: How you recruit new customers, how you manage groups and delinquencies, product design, how much you pay your staff etc etc etc. This is hard because you have to do everything within the context of a low quality management team – this is why the best MFI’s (eg Card) define a rigid process that works then concentrate on rolling out exactly that process everywhere (this is also the foundation of the mBank opportunity, we were using technology to create better and more flexible/nimble processes & products).

Another more minor difference comes from the objectives of the business. There is a trade-off between operating expenses and risk. You can likely improve your operating expense ratios but at an increased risk cost. Financially there will be an optimum trade-off which a shareholder led organisation should aim for. Donor’s however may realise the social cost to the client which comes from default and may therefore be willing to accept a sub-optimal financial position for low levels of losses. In practice many of the large, successful MFI’s are now shareholder led organisations so this difference matters less.

Would welcome any other comments or thoughts on the key differences!!

Posted in Emerging Markets, Microfinance | View Comments